Management
November 2009: Information Systems Survey Report
Performance Measures: How Do We Know What We’ve Got?
Jacqueline C. Vischer, University of Montréal
Case Study: Citizen-Centred Service Delivery
Stephen Marguet, BC Ministry of Labour and Citizens’ Services
Moving the Needle: How to Harness the Power of Six Sigma
Thomas McCarty, Jones Lang LaSalle
Strategies for Developing Information Systems: Private Sector Perspective
Michael Pearce, Bentall Capital
Strategies for Developing Information Systems for Effective Decision Making: Meeting Client Needs
Susan Anson, VFA Canada Corporation